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Customer record destruction 'may have reduced Clydesdale Bank PPI bill'

02 October 2013 at 16:56

Customer record destruction 'may have reduced Clydesdale Bank PPI bill'Clydesdale Bank could come under fire amid concerns that the bank has reduced its potential compensation bill relating to the mis-selling of payment protection insurance (PPI).

The lender has destroyed customer records that date back more than seven years after invoking the Data Protection Act, Herald Scotland reports.

This act states that files should not be kept for longer than necessary - but there are concerns that by deleting these records, the bank may be reducing the amount of money it should be paying out in PPI compensation. 

PPI claims management specialist Beat the Banks has issued a complaint with the Information Commissioner's Office after suggesting it is the only one of the major UK banks to not present customer data from the last 15 years.

Mike Begg, founder of the company, said: "The only bank I have a problem with is the Clydesdale, it just will not give out information, I have dozens of empty files, they are normally inches thick."

Posted by Tony MillerADNFCR-3006-ID-801645141-ADNFCR



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