FSA looking into RBS customer complaints handling
26 February 2010 at 15:13
The Royal Bank of Scotland (RBS) has noted that the Financial Services Authority (FSA) is investigating how the bank deals with customer complaints.
An FSA spokeswoman told the BBC that the body will be taking action wherever shortcomings are found, something that may interest those with FSA registration.
She told the news provider: "We are looking at all of the major banking groups and are particularly focusing on the adequacy of complaints handling arrangements and the extent to which these produce the right outcomes for consumers."
The news comes after the Financial Ombudsman Service released its second six-monthly set of complaints data relating to individual financial businesses, which included banks.
Between July 1st and December 31st 2009, the ombudsman service received a total of 82,136 new complaints.
This represented a rise of 18 per cent on the 69,841 cases received in the first half of 2009.
The majority (88 per cent) of the complaints in the second half of 209 related to 155 financial businesses.