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Their approach and organisation simplified a complicated process

Mike King

Grange Services

Complaint Handling

Firms providing consumer credit

In September 2017, firms providing consumer credit received a Financial Conduct Authority (FCA) ‘Dear CEO’ letter highlighting their expectation for handling customer complaints.  In moving to be regulated by the FCA, many firms have not sufficiently improved their policies and procedures and this could be leaving them open to substantial remediation and compensation costs. READ OUR ADVISORY BULLETIN

We can help you put in place the systems, processes and procedures that will ensure you comply with your regulatory obligations, strengthening your customer service and brand image.  Book a free one hour consultation to learn more about our services and how we have helped firms just like yours. BOOK NOW

Why Compliancy Services?

Our dedicated Consumer Credit Practice have assisted more than 700 lenders, brokers and intermediaries with their FCA authorisation and we have over 500 clients using our services under retained service agreements.

Experienced – dedicated Consumer Credit Practice that has helped many firms improve their complaint handling practices.  Learn from your peers and how we worked with them to shape solutions that worked for their business and helped enhance customer service and brand image.

Knowledgeable – a strong background in the Motor Trade, Asset and Retail Finance, Debt Management, High Cost Short Term Loan and High Cost Credit sectors and working with Lenders, Brokers and other intermediaries. Our consultants have served on specialist FCA consumer credit working groups and worked extensively with many trade bodies.

Practical – advice that is not theoretical, but practical, usable guidance and solutions that work for both the regulator and your business.





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Registered Office: 69 Hermitage Road, Hitchin, Hertfordshire SG5 1DB

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Compliancy Services Ltd is an Introducer Appointed Representative of Protean Investment Risks Ltd., who are authorised and regulated by the Financial Conduct Authority.